CITIZEN CHARTER

MISSION       

       ("Service to the Community, Care of the Needy and Research for the Good of all")

Postgraduate Institute of Medical Education and Research, Chandigarh is mandated to

• Provide high quality Patient care.

• Attain Self-Sufficiency in postgraduate medical education and to meet the country’s need for highly qualified medical teachers in all medical and surgical disciplines.

• Provide Educational facilities for the training of personnel in all important branches of health activity.

• Undertake Basic Community based research.

PREAMBLE

• The Charter is a statement that acknowledges the right to health, right of self-determination, the right to information, the right to respect for privacy, the right to religious and philosophical freedom.

• Everyone has a basic right of access to an organized and structured health care system, in which the hospital, along with other services, fulfils its own role.

• This charter intends to provide guidelines which enables citizens to better understand:-

  • The services & facilities available in PGI,

  • The quality care & quality of services user are entitled to,

  • Complaint redressel system through which complaints regarding   denial or poor quality of service can be redressed.

QUALITY OF SERVICES

PGIMER, Chandigarh, an autonomous institution & a deemed medical university is   premier tertiary care institution of national importance. PGIMER is committed to provide high quality services & medical care (preventive, promotional, diagnostic, & therapeutic) to every citizen.

Comprehensive, best tertiary care (specialty & super specialty services) is provided here without any discrimination.  PGI staff assert that all our users receive gracious & prompt attention.

GENERAL INFORMATION

Location: PGIMER campus is located in Sector 12, Chandigarh, “The city beautiful” with main entrance on the Madhya Marg.

ENQUIRIES

• Reception for Nehru hospital is located near the main entrance. This facility provides patient friendly information like booking for sarais; forms for Concessional Bus & railway passes for kidney, cardiac and cancer patients, visitors passes, BPL forms.

• Timings       8 am - 6 pm.

• Phone                     +91 172 2756566

• Enquiry counter at the entrance of Emergency provides patient related   information, trolley facility, Ambulance related information etc., functions round the clock.

• Phone             +91 172 2756565, +91 172 2746018

• Enquiry of Advanced Pediatric centre (APC) provides patient related information. Various forms are available on it.

• Timings               8am - 4 pm

• Phone                     +91 172 2755858

• Enquiry counter at New OPD block provide information about various clinics, special clinics and the doctors available on various weekdays.

• Timings               8am - 4 pm

• Phone                +91 172 2756868, +91 172 2756969

Sign boards, guide maps, display boards are present at various strategic location for convenience.·       

SARAIS

The following sarais are available in PGIMER for accommodation of patient relatives:

• Nehru Sarai                  + 91 172 2756171
• Rotary Sarai                 + 91 172 2756170
• Janta Sarai                   
• Hans raj  Sarai + 91 172 2756197, + 91 172 2751753
• Hari Sarai                    

Hans Raj Sarai is allocated for pediatric patients. Free Transport (Shuttle) facility is available for helpless/handicapped patients from New OPD to Sarai via Nehru Hospital.

HELP LINES:

• Eye Bank                                                                                 +91 172 2744589

• Eye Donation                                                                           +91 9814014464

• Brain Stroke                                                                             +91 99142 09697

• Blood Bank                                                                              +91 172 2756480

• Dental Trauma Helpline                                                             +91 99142 08717

• Child line                                                                                  1098

• Anti Retroviral Therapy (ART) Center                                          +91 172 2756979

          Room No. 2019, level 2, B Block, New OPD

• Integrated Counselling and Testing Center (ICTC)                         +91 172 2756878

          Room No. 2019, level 2, B Block, New OPD

• DOTS Centre

          Room No. 1031, level 1, New OPD Building                                 +91 172 2756977

• 24 Hrs Ambulance Service                                                         +91 172 2756301, 2746018

• Body Donation                                                                          +91 9914208201

• Security Control Room, Nehru Hospital                                       +91 172 2756100

• Fire Control Room, Nehru Hospital                                              +91 172 2756101

• Hospital Administration Control Room                                         +91 172 2756669

NEHRU HOSPITAL                          

Nehru Hospital has following facilities:

Indoors: -

• General wards, Private wards and intensive care units.

• 1100 bed hospital which includes general wards, private wards and Intensive Care Units (ICU).

• Five Private wards having 98 rooms. For allotment in Private Wards, after recommendation by the treating doctor, patient should contact the Medical Superintendent office. A waiting list is maintained and the private room is allotted as per the waiting list. The hospitalization charges of private room are Rs. 1200/- per day. (Inclusive of doctors visit fee and few basic investigatory and dietary charges.)

• State-of-art diagnostic facilities like PET scan, Gamma Knife, CT scan, Spiral CT, 3T-MRI, Ultrasound, Digital X-rays, DSA, and SPECT scan.

• Clean Labour Room (CLR) & Septic Labor Room (SLR).

• All in-patients receive treatment by team of Resident Doctors and Nurses, available round the clock, under the supervision and guidance of Faculty Members.

• Waste disposal is done as per the established rules (Biomedical waste management and handling rules, 1998) and utmost care is taken to keep the premises neat and clean.

• Every inpatient is provided with two attendant passes.

• Visitor’s timings in General Wards are from 6AM to 7AM and 6PM to 7.30PM.

• For very poor patients, on recommendation of treating Doctor, the hospital charges may be waived off by Medical Superintendent Office. Financial assistance is also available through Poor patient assistance cell, Prime Minister's Relief Fund, National Illness Assistance Fund (NIAF) and other such funds.

• Well-established Radiotherapy Department with therapeutic services to both outpatients and indoor cancer patients.

• Telemedicine department.

• Food is served three times a day. Also, Tea is provided in the morning and evening.

Operation Theaters:

• The institute has fully equipped modern Operation Theatres, where major and minor surgeries are performed using the latest equipments and technology.

• For routine surgeries, the respective departments maintain waiting list. Patients are called and operated 0upon as per the waiting list. But, in case of emergencies/urgencies, the out of turn surgeries are also performed, at the discretion at the treating doctors.

• Pre-Anesthetic check up is done in PAC Room (Room No. 4014) in OPD Block before getting admitted for planned surgeries.

• Post Anesthesia Care Unit (PACU).

Intensive Care Units (ICU):

• The hospital has fully equipped Main ICU at 2nd floor, A-Block to provide ICU care.

• There are specialty ICUs/Centers: - Neonatal ICU, Respiratory ICU, Liver ICU, Neurosurgery ICU, Gastroenterology ICU, Bone Marrow Transplant centre, Renal transplant Centre, Advanced Urology Centre, Oral Health Science centre.

Blood Bank:

• A licensed Blood Bank is available in the hospital.

• It caters to the requirements of patients.

• The Blood Bank is also the zonal testing centre for HIV.

SPECIALTY AND SUPER SPECIALTIES

SUPER SPECIALTY SERVICES:

SPECIALTY SERVICES:

CASUALTY AND EMERGENCY SERVICES:                        

• 150 bed Emergency Complex with comprehensive life-saving medical services to the patients under one roof. It caters to medical, trauma and surgical emergencies round the clock.

• Diagnostic facilities like X-ray/Ultrasound/ECG, CT Scan & MRI.

• Emergency labs for blood/urine investigations are available for casualty patients round the clock.

• The treating doctor can call any specialist/super-specialist, which is available on call for urgent consultation as and when required.

• Seven Emergency Operation Theatres working round-the-clock.

• Fourteen bed post-operative recovery ward.

• Provision for disaster handling.

• Facilities like Wheel chairs & Patient trolleys are available at the entrance of casualty.

• Telephone, public utilities like toilets, waiting area with Tea/Coffee/Snacks, fans, chairs etc. are available.

• Ambulance is available to bring very sick people from the city limits.

NEW OPD BLOCK:

Time of registration:      8.00 a.m. to 11.00 a.m.

Time of OPD:               8.00 a.m. to 1.00 p.m. or till the last patient is examined.

• Five-storied building with six minor operation theatres.

• Consultation is provided to 3500-4000 patients every day.

• 22 registration counters with separate side windows for senior citizens/freedom fighters/handicapped and females.

• Comprehensive diagnostic and therapeutic services under one roof.

• Diagnostic services including laboratory and radiological investigations.

• 112 special clinics.

• Anti Retro-viral Therapy (ART) and Integrated counseling & Treatment center (ICTC) centre for HIV/AIDS patients.

• A Day Care Centre

• Pharmacy

• Wheel chairs, Patient trolleys etc. are available free of charge at the entrance of OPD.

• OPDs have waiting hall with chairs along with TVs, lifts, ramps and public utilities like
  drinking water & toilets etc. at each floor.

• Multi storey paid parking to park vehicles.

“May I help you” counter are working in the new OPD building (G.F.) for the help of patients.

OPD schedule: For OPD schedule, please click here

ADVANCED PEDIATRICS CENTRE:

• State-of-art facilities for complex and serious diseases of childhood with 282 hospital beds.

• Highly specialized medical & surgical services including emergency and disciplines of general pediatrics, neonatology, allergy, immunology, hematology, oncology, neurology, pediatrics surgery etc.

• 24-hour Child Helpline (Project of Ministry of Social Justice & Empowerment) for missing/abandoned/domestic children

• Phone No.  1098

ADVANCED CARDIAC CENTRE:

• State-of-art facilities for Cardiology and Cardiovascular and thoracic surgeries.

• OPD, indoors, labs like ECG, ECHO & Stress (TMT) & Holter monitoring.

• General and private wards.

• Four Modular Operation theatres, four Cath labs, Intensive Cardiac Care Unit & CTVS Intensive Care Unit.

• Special clinics (Arrhythmia clinic, Heart failure clinic, Cardiac obstetrics clinic & pediatric cardiac clinic), on Tuesday and Thursday from 2:00pm. 

ADVANCED EYE CENTRE:

• State-of-art facilities to provide highest level of eye care services.

• New advanced technologies like Optical Coherence Tomography, Heidelberg Retinal Tomography, Confocal Specular Microscopy etc.

• All sophisticated ocular surgical procedures viz: IOL Implants for complicated cataracts, Lasik Surgery, Endoscopic DCR surgery, Laser Surgery etc are done.

• Eye Helpline:  + 91 9814014464

• Time of registration:      8.00 a.m. to 11.00 a.m. (weekdays)

• Time of OPD:               8.00 a.m. to 1.00 p.m. or till the last patient is examined.

PUBLIC FACILITIES:

• Cafeteria, milk booths, chemist shops, PCO counters with STD facilities, Red Cross Canteens.

• Lifts for different blocks.

• Fee counters in all the complexes to facilitate easy payment and refunds.

• Private room allotments counter near Fee Section in Nehru Hospital.

• Phone No: + 91 172 2756859

• ATM facility

• Bank, Post-office, facility for rail ticket reservations.

• Shopping Complex

LABORATORY TIMINGS:

Emergency Lab 24 hours, all days

Routine Investigations:
   Week Days (Monday-Friday)                        8:00am-5:00pm
   Saturday                                                     8:00am-1:00pm
   Sunday                                                       closed

Collection Timing:
 Week Days (Monday-Friday)              8:00am-12:00pm (Indoor)
                                                        9:00am-11:00am (OPD)
 Saturday                                          9:00am-10:30am (Indoor & OPD)

            Reports are made available within the shortest possible time. Charges for various tests are displayed at the place where the tests are conducted. For poor patients, these charges can be waived partially or fully on the recommendation of the treating doctor by the Medical Superintendent.

HOSPITAL CHARGES: - For hospital charges, please click here

GRIEVANCE REDRESSAL

• Suggestion Boxes are placed at different places in the PGI (Nehru Hospital, Emergency, APC and New OPD Block).

• Visitor books are kept in private wards.

• Suggestions are regularly evaluated and implemented wherever applicable.

• Senior Medical Officer takes care of Emergency block complaints, which includes medico-legal cases.

• Medical Superintendent can be met between 2:30 pm and 3:30 pm on all working days.

• Following officers  can be contacted in case of a problem or a grievance:

o       Assistant Professor Hospital administration in charge for Nehru Hospital.

o       Assistant Professor Hospital administration in charge for New OPD

o       Assistant Professor Hospital administration in charge for emergency

• Redressal and Grievances Committee comprises of senior faculty members.

CONTACT US AT:-

Postgraduate Institute of Medical Education & Research,

Sector-12, Chandigarh PIN- 160 012,   INDIA.

PGIMER website         www.pgimer.nic.in , www.pgimer.gov.in

E-mail                         pgimer-chd@nic.in

PHONE                       EPBAX:           +91-172-2747585
                                  Fax:                  +91-172-2744401, 2745078

                           “PLEASE HELP US TO HELP YOU AND SOCIETY”